Frequently Asked Questions
Everything you need to know about your Pauw shopping experience.
What is the estimated delivery time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I return or exchange an item?
You can return or exchange any unworn item with original tags within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Pauw accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your shipping address.
How should I care for my Pauw garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label. Most of our luxury pieces prefer professional dry cleaning or a gentle hand wash.