Returns & Exchanges

At Pauw, we strive for perfection in every garment; however, if your purchase does not meet your expectations, you may return or exchange items within 14 days of receipt. All returned items must be in their original condition, unworn, and with all designer tags still attached.

Return Process

• 1.
  Register Your Return

  Log in to your personal account or visit our returns portal to select the items you wish to send back and indicate your reason for the return.

• 2.
  Prepare the Package

  Place the items in their original luxury packaging and secure them inside the shipping box, ensuring the provided return form is included inside.

• 3.
  Attach the Label

  Affix the pre-paid shipping label provided in your original order to the outside of the box, ensuring no previous tracking barcodes are visible.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized courier point and retain your drop-off receipt until your refund has been processed by our team.